Open Letter to Customers About the Coronavirus/COVID-19

Our thoughts go out to our customers and partners who are working on the frontlines of the coronavirus (COVID-19) pandemic. Even though the COVID-19 is impacting us personally in the communities where we live and work, our focus is to support our employees and local government partners throughout the country. Below are highlights about how Sturgis is responding to the pandemic, and how we can work together to mitigate risks and create opportunities to help support the health and well-being of your employees and constituents, as well as the Sturgis’ employees.

• We have a team dedicated to monitoring the conditions of the pandemic and have business continuity plans in place to ensure the continuation of our services. We are also closely monitoring the COVID-19 impact with updates from the Center for Disease Control and the World Health Organization.
• We have also asked all employees to be extremely vigilant with their health during these unprecedented times. Employees who feel ill have been told to not report to work and we are providing comprehensive benefits to support them.
• Our support services remain steadfast, given that we have developed the capabilities to build, configure and launch data hosted services and flexible payment processing options remotely. This support can be done for any department or agency that needs immediate assistance to establish a robust online government office.
• Same day implementation of our Interactive Voice Response system (IVR). IVR is one of the most viable solutions during this crisis. This solution will immediately alleviate the influx of inbound call handling, and offers a safe resolution for the growing senior citizen population that is experiencing restrictions to due limited travel and health risks.
• PayPal Credit can provide assistance to financially-impacted citizens. PayPal manages citizen’s payment installments for short- and long-term options while you get the full amount upfront. Additionally, payments completed within 6-month carry no interest.

As much uncertainty as there is at this time, we are proud of the fact that we’ve built a product that can serve your office and your community safely and effectively. Please contact us at 866.219.1476 to get started with any enhancements to your services. We promise to take this day by day and work with you to help alleviate some of the burden and frustrations of all our communities.

Thank you for being a loyal customer.
Sincerely,
Scott Slusser

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